Effective Date: 27 September 2025
Business Name: PixelPulse Media
Website: bigpixelpulsemedia.com
At PixelPulse Media, we want you to feel confident in choosing our digital marketing services. While we are committed to delivering high-quality results, we also recognize that sometimes expectations may differ. To provide fairness and transparency, we offer a 30-day refund policy under the conditions outlined below.
1. Eligibility for Refunds
Refunds are available for services purchased directly through PixelPulse Media if the following conditions are met:
- The refund request is made within 30 calendar days of the original purchase date.
- The service has not been fully delivered, completed, or consumed by the client.
- The client has complied with the agreed terms of service and has provided reasonable cooperation for project delivery.
- The service purchased does not fall under the category of non-refundable services (see Section 4).
2. How to Request a Refund
To initiate a refund request:
- Send an email to [Insert Contact Email] with the subject line “Refund Request – [Your Name/Company].”
- Include the following details in your request:
- Full name and contact details.
- Invoice or order number.
- Service purchased and date of purchase.
- Reason for requesting a refund.
- Our support team will acknowledge your request within 3 business days and may request additional details if needed.
3. Refund Process and Timeframes
- Once your request is reviewed and approved, refunds will be processed within 7–14 business days using the original payment method.
- Refund approval will be confirmed in writing.
- Please note that bank processing times may vary and may extend beyond our control.
4. Non-Refundable Services
Certain services cannot be refunded once they have been fully delivered or substantially completed. These include but are not limited to:
- Completed digital marketing campaigns (e.g., social media ads that have already run).
- Content creation services (e.g., custom graphics, copywriting, or videos delivered to the client).
- SEO services already performed and reported.
- Strategy sessions, consultations, or training that has already taken place.
5. Partial Refunds
If a service is partially delivered or only part of a package has been used, we may offer a pro-rated refund at our discretion, based on the portion of work not yet delivered.
6. Fees and Costs
- Any third-party costs already incurred on your behalf (such as paid advertising spend, software subscriptions, or licensing fees) are non-refundable.
- PixelPulse Media does not charge additional administrative or processing fees for refunds.
7. Client Responsibilities
To ensure a fair process, clients are expected to:
- Communicate concerns promptly so that we can attempt to resolve them before requesting a refund.
- Provide all necessary information and cooperation needed for project execution.
- Not misuse the refund policy for services that have been substantially delivered.
8. PixelPulse Media’s Rights
We reserve the right to:
- Decline refund requests that fall outside the 30-day period.
- Refuse refunds where services have been substantially completed or delivered.
- Offer alternative resolutions, such as service credits, where appropriate.
9. Contact Information
If you wish to request a refund or have questions about this policy, please contact us:
PixelPulse Media
Email: [Insert Contact Email]
Website: bigpixelpulsemedia.com